Terms & Conditions

1. About these terms

These terms apply when you create an account, browse, post, enquire about or arrange a residential rental through RentABHK. By using RentABHK, you agree to them. Please also read our Privacy Notice.

2. What RentABHK does

RentABHK helps people find and arrange residential rentals. You'll find:

• Owner-posted homes — posted by owners themselves (or by someone with the owner's permission). The poster handles their own enquiries.
• Flatmate rooms — rooms or shared spaces posted by people looking for flatmates.
• RentABHK Managed homes — listed and coordinated by us on the owner's behalf.
• Agent listings (where available) — supplied and handled by independent agents.

Unless a listing is clearly marked RentABHK Managed, RentABHK does not handle its enquiries or negotiate on anyone's behalf.

RentABHK is not the property owner, the tenant, or a party to any rental agreement, unless we clearly say so for a specific service.

3. Your account

• You must be 18 or older to create an account.
• Give accurate information and keep your login secure.
• You're responsible for activity on your account.
• Don't impersonate anyone, create fake or misleading accounts, or use RentABHK for anything unlawful.

4. RentABHK Managed homes

• We coordinate the listing and all public enquiries.
• Enquiries come to RentABHK, so the owner's private contact details are never shown publicly.

5. Agent listings

Agent listings appear only where RentABHK has enabled them.

• They're supplied and handled by independent agents, not by RentABHK. Agents are not RentABHK employees or representatives.
• Approved enquiries may be routed to the agent.
• Agents decide their own fees and terms. RentABHK has no control over them, and doesn't guarantee an agent's fees, conduct, statements or services.
• Exact society details may be kept private on agent listings.
• If an agent behaves improperly, please report it. We may restrict or remove agents who misuse RentABHK.

6. Fees & brokerage

For owners

• Eligible owners receive one free listing per year.
• When paid owner listings are available, extra listing credits cost the price shown before purchase. Nothing is charged without your confirmation.
• RentABHK Assisted charges owners no service fee, unless separately agreed in writing.
• No owner-side brokerage on RentABHK Managed homes.

For tenants — RentABHK Managed homes

• A tenant service fee of up to 20 days' rent.
• The exact fee is shown clearly before you proceed.

For tenants — Agent listings (where available)

• The agent sets their own brokerage, which may differ from ours.
• Agents are asked to show their fee on the listing before you enquire.
• RentABHK doesn't set, collect, negotiate or control agent fees, and isn't responsible for them. Any fee, refund or payment dispute is between you and the agent.

If anything about a fee is unclear, ask before you enquire or pay.

Changes to our prices

RentABHK reserves the right to introduce, change or withdraw any fee, price, plan, offer or discount at its discretion — including tenant service fees, listing credits, Premium listings, promotional offers and, where offered, agent lead passes.

• Changes apply only from when they're published. They never apply to anything you've already paid for, or to a fee already confirmed to you in writing (including on WhatsApp).
• Anything you've already bought, such as listing credits or a Premium listing, keeps the price and terms it was bought on until it ends.
• The current price is always shown before you proceed or pay.
• Promotional or introductory offers may be time-limited, and may end or change without separate notice.
• A listing already published under your free allowance won't be charged for later.

7. For owners

Your responsibilities

• You must have the authority to rent out the property.
• Keep property details, availability, rent, preferences and contact information accurate, and tell us promptly about any material change.
• Don't hide disputes, restrictions or facts that would make the listing misleading.

Posting a property you don't own

If you submit a property or room that isn't yours, you confirm that:

• the owner has authorised you to publish its details and photos;
• you'll keep that permission and tell us promptly if it's withdrawn; and
• you have the right to share any personal information or photos included.

We may ask for proof of authority, and may pause or remove the listing or restrict your account if permission is disputed or can't be shown. To the extent the law allows, you're responsible for claims, losses and reasonable costs caused by publishing without authority. This doesn't limit our own legal obligations or anyone's right to complain.

Publishing and promotion are separate permissions

Permission to publish a listing on RentABHK doesn't automatically include permission to promote it in RentABHK housing communities or other channels. We ask for, and record, each permission separately, and you can stop promotion without removing the listing.

Reporting a listing you didn't authorise

If your property or room appears on RentABHK without your permission, use "Report a problem with this listing" on its page. These reports are treated as urgent and reviewed promptly; we may pause the listing while we check.

8. For renters

Do your own checks. Before paying or signing anything:

• visit and inspect the property;
• verify the person offering it and their ownership or authority documents;
• confirm condition, amenities, restrictions, charges and availability; and
• get professional advice where appropriate.

RentABHK doesn't guarantee title, ownership, property condition, tenant suitability or formal legal verification.

Payments

• Confirm rent, maintenance, deposit, brokerage and any other payment with the right party before transferring.
• RentABHK can't guarantee recovery of money paid to another party.

Agreements & paperwork

Owners and renters are responsible for negotiating and documenting their rental, completing registration or police verification where required, and understanding tax, stamp duty and other legal obligations. Publishing or coordinating a listing doesn't make RentABHK a party to your agreement.

Visits & safety

• Tell someone where you're going before a visit.
• Verify identities, and don't share unnecessary personal information.
• Everyone remains responsible for their own conduct and safety during calls, messages, meetings and visits.

9. For agents — tenant leads

Agent tenant-lead passes are not currently offered. This section applies only if and when they are made available.

Where offered, agents may buy time-limited access to contact details of renters who have chosen to hear from agents.

• Access is a one-time pass for a set period — not a subscription, and not ownership of the lead.
• Use contact details only for that renter's posted requirement.
• Don't sell, share, redistribute, or add them to unrelated marketing lists.
• Respect any request not to be contacted, and follow the law and our rules.
• Delete the renter's details when your access ends, or sooner if the renter asks.

Renters give separate, recorded consent before any agent can see their contact details, and can withdraw it anytime. Access ends immediately when the renter withdraws consent, pauses or closes their requirement, or when the pass expires or is revoked. We may restrict access for misuse.

10. Listings, photos & content

Accuracy

We review listings before publishing, but details and availability can change. Photos, sizes, amenities, map pins and descriptions may be approximate or supplied by owners and agents. A published listing isn't a promise that a rental will go through.

What you upload

• Upload only information and photos you have the right to use.
• You allow RentABHK to host, review, format and display them to run and promote an approved listing.
• Don't upload ID documents, financial records or unnecessary personal information as listing photos.

Flatmate profiles and rooms

For flatmate matching, three choices are always separate and yours to make:

• Profile visibility — whether other members can see your flatmate profile.
• Sharing interest — whether someone is told you're interested in their room or profile.
• Phone number — whether your number is revealed to a particular person.

Posting a room doesn't by itself allow anyone's private profile or phone number to be shown. You can change these choices in your account.

Private information

Private addresses, flat or tower numbers, owner or client contact details and internal notes must not be extracted, exposed or republished. Public pages show only approved, public-safe details.

11. Referrals & rewards

When our invite-a-friend programme is running, the rules shown on the referral page apply, including the number of successful invites needed and the reward. Any reward type not shown there is not currently offered.

• A referral counts only when a genuinely new person creates, verifies and completes their own account.
• Self-referrals, duplicate or fake accounts, and invites to existing users don't count.
• Each new account can be credited to one inviter only — the first valid one.
• Rewards have no cash value, can't be transferred or exchanged, and must be used within any stated period.
• A free Premium reward gives one eligible live listing you control the standard Premium treatment for the stated number of days, then ends automatically.
• Where offered, an owner-contact reward still needs a live RentABHK Managed home whose owner has agreed to share their contact details.

We may pause or end the programme, and withhold or withdraw rewards where we reasonably suspect misuse, spam or manipulation.

12. WhatsApp & third-party services

• We provide WhatsApp and phone links for convenience. Once opened, those services follow their own terms and privacy practices.
• Our messages include public-safe property details and a RentABHK reference ID. You're responsible for what you send after that.
• Maps, hosting, storage, messaging and other external services support RentABHK. We don't control them, and a link isn't an endorsement.

13. What's not allowed

Don't:

• scrape the site, probe its security or disrupt its availability;
• upload malware or spam other users;
• collect anyone's private information without permission;
• discriminate unlawfully;
• post illegal, infringing, fake or misleading listings or content;
• manipulate engagement; or
• use RentABHK for fraud or misrepresentation.

14. Suspension & removal

We may pause, reject, archive or remove listings that are misleading, unsafe, unlawful, unavailable or against these terms, and restrict accounts involved in suspected fraud, abuse or security risks. This doesn't mean we'll catch every issue in advance.

15. Service availability & errors

RentABHK may sometimes be unavailable or contain errors because of maintenance, provider outages or technical issues, and features may change. We'll make reasonable efforts to restore service, but can't promise it will always be uninterrupted.

16. Your personal data

We handle personal data as described in our Privacy Notice, and comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and its Rules as their provisions come into force. The Privacy Notice explains what we collect, why, and how long we keep it. You can:

• ask what personal data we hold about you;
• correct or update it;
• request deletion, subject to lawful retention requirements;
• withdraw any consent you've given, as easily as you gave it;
• nominate someone to exercise these rights for you; and
• complain to our Grievance Officer (section 18), and if you're not satisfied, to the Data Protection Board of India.

Use the Privacy request page to make a request.

17. Liability & your legal rights

• RentABHK isn't responsible for the independent decisions, conduct or statements of owners, renters, agents or third-party services that we don't control.
• This doesn't limit our responsibility for our own negligence, our statutory duties, or loss caused by our breach of these terms.
• Nothing in these terms removes rights or remedies that can't legally be excluded, including consumer-protection rights. If a clause conflicts with mandatory law, the law applies to that extent.
• If any clause is found invalid, only that clause is limited; the rest still applies.

18. Complaints & grievances

Have feedback or a complaint? We want to hear it. For a specific property, include its RentABHK reference ID (e.g. RAB-XXXXXX).

• General support — questions about listings, your account or fees: use our Contact Us page.
• Urgent listing or content complaints — for example a listing posted without the owner's permission, or unsafe or misleading content: use "Report a problem with this listing" on the page. These are reviewed first.
• Grievance Officer:

We'll acknowledge your complaint and respond within the timelines required by applicable law. Publishing these details doesn't reduce any complaint or grievance rights you have under the law.

19. Governing law & disputes

Please contact us first with enough detail for us to understand the concern. These terms are governed by the laws of India. Subject to consumer forums and other rights that can't be restricted, disputes will be handled by courts with appropriate jurisdiction.

20. Changes to these terms

We may update these terms as features, operations or the law change. The new version will be posted here with an updated "Last updated" date. Continued use after that means the updated terms apply from when they're published, subject to applicable law.

21. Contact us

• WhatsApp: +91 92895 54438
• WhatsApp or phone: +91 82173 56430
• Operator: RentABHK