Privacy Policy

Account Information

When you create an account, RentABHK collects the name, mobile number, email address and password-related account credentials needed to provide login and account features. Email remains the login identifier; a mobile number may be used as your contact or WhatsApp number where appropriate.

Owner and Agent Submissions

Property owners may provide contact details, address and unit details, rent terms, preferences, notes and supporting information. Agents may provide their name, phone or WhatsApp number, agency details, optional registration information and listing details. Submission ownership is associated with the signed-in account that created it.

Listing Information

Approved public listings may display property configuration, locality, an approved society name when public, rent, maintenance, deposit, availability, furnishing, tenant preferences, brokerage disclosure, description, amenities, photographs and a RentABHK reference ID.

Private and Public Property Details

Owner contact details, private client or owner information supplied by an agent, flat or unit number, private tower, internal notes, hidden exact society, private address and operational information are not part of the anonymous public listing response. When an agent hides the society, public pages, maps, messages and listing links use locality-level information instead.

Enquiries and Listing Activity

RentABHK records controlled listing views and public enquiry events to operate listings, prevent duplicate counting, understand listing interest and support property follow-up. This currently includes a privacy-preserving visitor or session identifier, listing reference, channel and event timing; it does not make private owner details public.

Photographs and Uploads

Submitted listing photographs are stored with listing media information such as order and cover selection. Photographs may become public only with an approved listing. Please upload only content you have permission to use and avoid images that reveal documents or unnecessary personal information.

Tenant Requirements and Agent Contact

A Tenant Requirement you post stays private by default and is never published publicly. When you tick the option allowing eligible RentABHK Agents to contact you, limited contact information — your name as stored on your account and your mobile number — may be made available to signed-in RentABHK Agents who hold active, paid lead access, and only while your requirement is active and that choice remains switched on. You can withdraw the choice at any time, and pausing or closing the requirement also stops future contact access through the platform. Agent contact access is recorded in an internal audit log. An Agent who already saw a number before you withdrew consent may still have it, so platform access can be stopped but earlier views cannot be undone. Agents accept contact-use rules before their first access and must use the details only for your posted requirement.

Referrals and Rewards

If you open a RentABHK invite link, we store a signed, first-party cookie containing only a short random invite code and a random visit identifier — no name, number or email — so the person who invited you can be credited if you register. It expires after the attribution window, and is removed once your registration is processed. Your inviter is only ever shown counts and first initials: they never see your name, number, email or any home you view. A referral counts as successful only when a genuinely new account is created and verified with a completed profile. Referral records, reward records and privacy-safe counters are retained for as long as needed to operate and audit the programme.

WhatsApp and Other Communication Links

When you select a WhatsApp link, RentABHK prepares a message containing public-safe listing information and opens WhatsApp. WhatsApp then handles that communication under its own terms and privacy practices. Managed-listing enquiries go to RentABHK; approved Agent enquiries may go to that agent.

Service Providers and Infrastructure

RentABHK uses hosting, database, authentication, storage, map, geocoding and other technical service providers where needed to operate the service. These providers process information only as required for their services and subject to their own safeguards and terms.

Retention

Information is retained for as long as reasonably needed to operate accounts, review and maintain listings, address enquiries or complaints, prevent misuse, meet legitimate operational needs and satisfy applicable legal obligations. Retention may vary by record type and listing status.

Security

RentABHK uses reasonable access controls and technical safeguards designed to separate public listing details from private submission and contact information. No online service can promise absolute security, so users should avoid sending unnecessary sensitive information.

Privacy Enquiries and Complaints

For a privacy question, correction request or complaint, use the official Contact Us page and provide enough detail for RentABHK to understand the request. Formal privacy or grievance contact details: [CONFIGURABLE — official details not yet published].

Contact RentABHK

Changes to This Policy

This Privacy Policy may be updated when RentABHK features, practices or legal requirements change. The current version will be posted on this page with updated wording.